I love that I can watch any baseball game I want as long as it doesn’t involve the Yankees or Mets on my computer and Roku box and iPod Touch. I pay MLB $120 to watch on my computer and Roku box, and another $15 to watch on the Touch, but it’s worth it. Really.
Except, like tonight, when I tried to check into the Anaheim-Seattle game in the 9th inning. I’m logged in at MLB (they know my name), and my bills are paid (though I’m not including a copy of my receipt here, but trust me), and when I try to check into the game (which ironically enough is the “free” game of the day) I get this:
What’s the problem? I don’t know. I do know that they know I’m logged in to the site, and I’m logged in from my home network, and I’m trying to watch the game that is the “free” game, and I’m paid up, so I also know they’re just failing totally.
If you’re a fan and you understand the blackout rules and you’re okay with them, this is still a great service. But this bogus verification step makes me mad. I’m the customer. When your verification systems fails, give me the game, and sort our your problems on your own time. (Oh, it’s over now. Too late.)
I’m still mad.